Give comments about the products and the service
CHRISTINE guarantees to provide customers the best quality service. We love to receive all of your feedbacks through Whatsapp/Line/Wechat/Email. We also welcome all customers to tag us photos in social media (Instagram: @christine_hk). Please proceed to review section for viewing our customers’ reviews.
For any complains or unsatisfactory, please contact our officer via email. All the complains will be replied within 3 working days.
No respond from the customer service
Due to HUGE amount of inquiries simultaneously , our customer service officer may delay their responds for a while. Please be patient and wait for our reply. If there is no respond from social media, please ask/ tag us again as the news feed might cover some of the questions.
More offers
Free delivery service for ANY PURCHASE!!! (Hong Kong Post)
*Registered mail service is recommend
**Different special offers are coming up!!!Follow & subscribe to us for latest info!**
Carreer
At CHRISTINE, we care about our employees! We provide internal training on every level, as a way to grow with CHRISTINE! Job available at CHRISTINE include incident manager, sales advisor and visual merchandiser. Email us for inquiry!
© 2015 by CHRISTINE & COMPANY. All rights reserved.
Payment FAQ
Return & Refund FAQ
Return if it is damaged
For local mail/ courier shipping/ Self-pickup at pickup spots or warehouse, return is available only for product(s) found as damages (Eg: broken zipper). Damaged product(s) could be sent back to the following address (Address: Unit8, 7/F, Prosperity Place, 6 Shing Yip Street, Kwun Tong, Kowloon) by SF Express with tracking code ONLY. Postage has to be paid by shipper (Postage requires to be paid by CHRISTINE will not be accepted). Damaged product(s) require 5-6 working days for repairing and the fixed product(s) will be shipped by courier again by carriage forward (courier shipping/ self-pickup at pickup spots) or local mail (after postage is confirmed) or pickup at warehouse.
Refund if it does not fit me
Refund is only available for products that are out of stock while deposit is completed. Message will be notified by pre-sale staff and deposit will be refunded within 24 hours. Refund for size or color problem is not available. Different size/color is required for another new order.
Size/ color Problem
We do not accept refund or return for size/ color problem. Color might slightly different due to the differences of monitors. Described color is categorized by color fafmily, instead of detailed color description. Measurement might vary slightly (1-4 cm) with different measuring methods.
Problems other than size/ color
Please click and fill in the return/refund form below https://form.jotform.me/53564214254452
*Original condition with properly packed (Including our paper bag) for approved returns/ refunds and ship back to the following address (Address: Unit8, 7/F, Prosperity Place, 6 Shing Yip Street, Kwun Tong, Kowloon) by SF-Express with tracking code ONLY. Postage has to be paid by shipper (Postage requires to be paid by CHRISTINE will not be accepted)
Reminders
Please be reminded that all products will only be kept for 30 days starting from the notification email/ message sent. If there is no further details about delivery, order(s) will be cancelled automatically and deposit will not be returned. Please be also reminded that all confirmed refund will only be kept for 30 days starting from the confimation email/ message sent. For refund through bank transfer, refund will be cancelled automatically after 30 days if there is no further details about bank account number. No reminders will be provided within 30 days.
Delivery FAQ
Local Mail
- By: Hong Kong Post
- Fee: Free delivery service
**Registered mail +$15.5 is recommended (CHRISTINE is not responsible for fail delivery if registered mail is not applied)
- Days required: 3-6
- Tracking shipment: http://www.hongkongpost.hk/en/mail_tracking/ (Only available to registered mail)
Courier
- By: SF Express
- Fee: (Charge to Receiver) basic charge +$22, residential fee +$30, remote residential fee +$30
- Days required: 3-6 (remote areas take 2-3 more days for delivery)
- Tracking shipment: http://www.sf-express.com/hk/en/
Shipping
- By: Ta-Q-Bin
- Fee: (Charge to Receiver)
- Days required: 3-6 (remote areas take 2-3 more days for delivery)
- Tracking shipment: https://hk.ta-q-bin.com/eng/service_general.html#
Self-Pickup
- By: SF Express
- Pickup location: SF Express stores (Address available in order form)
- Fee: (Charge to Receiver) basic charge +$22
- Days required: 3-6
- Tracking shipmeng: http://www.sf-express.com/hk/en/
Self-Pickup
- By: Ta-Q-Bin
- Pickup location: (Address available in order form)
- Fee: (Chareg to Receiver)
- Days required: 3-6
- Tracking shipment: https://hk.ta-q-bin.com/eng/service_general.html#
Warehouse Pickup (currently unavailable)
- Advanced reservation: Please notify us (at least one day before pickup) the pickup date and time for better arrangement.
- Identity verification: Products are well-packed with our own paper bags and verify identiy with the phone number entered in the CHRISTINE order form.
- Pickup location: Kwun Tong (Address is available in order form)
- Warehouse working hours: Mon-Fri 14:00-18:00 (Except public holidays)
*Advanced reservation is required
*Warehouse is closed for renovation. Apologize for any inconvenience caused
Remote areas include:
Hong Kong Island: Cyberport, Shek O, Stanley, Repulse Bay, Deep Water Bay, Mid-level & North Point
New Territories: Tin Shui Wai, Sham Tseng, Sai Kung & Clear Water Bay, Tiu Keng Leng, Ma On Shan, Fei Ngo Shan, Tseung Kwan O, Shatin, Tai Po, Fanling, Sheung Shui, Yuen Long, Tuen Mun
Lantau Island: Chap Lap Kok (including Airport), Tung Chung, Discovery Bay
Failed delivery
The reasons may include incorrect address provided, recipient absent, or unclaimed merchandise. For all these, the courier company will first contact the reciever. If parcel is successfully delivered but you still did not receieve it, you may ask for help from family members, neighbors and security personnel. We have experienced cases that postmen who put parcels in front of the doorstep if recipient is absent, or hand it over to the building guard. Some postmen may put the parcel upon your mailbox without any notification, and some postmen may put a notification card into your mailbox for notifying you to pick up at post office nearby. You may also refer to the delivery party directly by phone calls. Failed delivery is not common to parcels with tracking code, and as always, registered mail is recommended for local mail. If the parcel return to CHRISTINE, CHRISTINE will notify the customer by whatsapp/Line/Wechat or email and arrange re-delivery. Related to Hong Kong's re-delivery parcel, we will charge HKD $40 for shipping and administration, and HKD $80 will be charged for non-Hong Kong's re-delivery.
Delivered proof
For registered mail, courier and self-pickup, we will provide customers with AWB and tracking code. Shipping date is written on the AWB and parcels can also be tracked by tracking code. For local mail, stamp labels will be used in evey parcel. We will provide customers with photo of parcel and receipt of each stamp label. Stamp label is the replacement of traditional stamp. It is a label with numbers, words and barcode, and ONLY printed by the post office staff instantaneously. Stamp label can ONLY be sticked by the post office staff right after measuring weight and paying postage, which means that sender (CHRISTINE) is UNABLE to take back parcel from staff after postage is paid. Parcels will be put into the collecting point behind the post office staff seats right after stamp label is stick on, which means that sender (CHRISTINE) is unable to take back the parcel from staff after stamp label is stick on. Although tracking is not available for local mail without registered service, stamp label is a valid proof of delivered item from CHRISTINE.
Tariffs on goods for delivery to countries outside Hong Kong
Delivery to countries outside Hong Kong related merchandise, users need to pay their own tariffs, import duties, goods and services tax, value added tax (VAT) or other import sales tax.
Nude Bra FAQ
**For a fuller look, wear the nude bra at a higher position than your breasts. Nude bra is designed to be thinner on the lower portion of the cup so it can blend with your breast without showing its edges. Therefore, it is normal if nude bra does not cover your entire breasts. To create cleavage, place your nude bra farther away from each other so when the front closure is closed securely, this will tighten the breast to create that ultimate cleavage you're looking for. Note: If you are not satisfied with the results and must reposition the bra, peel off the bra gently and reapply. Too many attempts will reduce the effectiveness of the adhesive. If this happens, simply wash the bra cups and let air dry before reapplying.
Why nude bra?
Nude bra is the only adhesive backless/strapless bra on the market that can be washable and reused over and over again. Also, Nude bra is not heavy to wear. Once you have them attached to your body, you would only find freedom and comfort from binding bra straps. It is easy to wear and remove.
Composition
Nude bra is made of high quality silicone gel.
Accident
Nude bra is guaranteed to stay on securely, even when you sweat, if you follow all the instructions carefully. CLEAN SKIN is the most important step to determine your Nubra holding ability.
Clothing FAQ
For items with one size only, <150 cm with <44 - 46 kg is recommended. Please also refer to specific measurement of each garment.
B: Bust; W: Waist; L: Length; H: Hip; S: Shoulder; SL: Sleeve length
Bra FAQ
Footwear FAQ
General FAQ
Care Guide
CHRISTINE is an registered company focusing on online market and established in 2013. With a new retail format that responds to the demands of a sector of young adults who are interested in and high aware of dresses, accessories and shoes. We do not own factories, but instead import products from independent suppliers that are close and long term partners with CHRISTINE.
Our products are now selling on 8 different platform worldwide, and co-operating with different organizations since 2014. We aim to provide high quality products with affordable price to every customer.
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